2 Pathetic service, an absolute lie (4-star). Will never ever visit this hotel again, and will make...
Pathetic service, an absolute lie (4-star). Will never ever visit this hotel again, and will make sure to advise others accordingly. In fact, will address this on 'Hello Peter' website to inform the rest of the world!!! Will also review on Booking.com
Shower leaking into the passage and bedroom. Basin running very slowly. Towels more than 10 years old, tattered at the ends and very thin. Toiletries not replenished at all. Uncountable amount of dirty stains on the carpet floor throughout the room, absolutely disgusting. TV loses signal all the time. WiFi signal is very poor. Kettle physically broken. What a disaster... definitely not a 4-star hotel, should be investigated for false advertising.
Manager not really perturbed by the complaints and doesn't really appear to be concerned by the ridiculous condition of the room, because the hotel is apparently "fully booked".
I've been to the Garden Route more that 15 years in a row and by far my worst experience!!
Achmad, South Africa